Linden Lab has an extensive history of launching their marketing and advertising campaigns for Second Life to mixed reviews, and their most recent attempts have been no different.

Back in 2009, Linden Lab launched a new campaign on the Second Life website featuring the following ad:

At the time it was launched, I considered this ad to be a major upgrade from the stale, low quality past promotions and I was thrilled that it finally showcased a visually stunning Second Life experience, but others argued that the experience painted by this video was unrealistic and featured impossible instantaneous shopping experiences and interactions without gestures or animations.  Regardless, I have since then comfortably sent individuals who were completely unfamiliar with Second Life to the SecondLife.com website and/or shared this ad with them in order to give them a general view of SL.  That is until last week.

Last week, I noticed Linden Lab had started revamping the SecondLife.com website with new photos and ads.  Apparently, according to Sl.com, Second Life is about vampires.

To be fair, the website also showcases the new Linden Realms game and another female avatar, but the first thing you see is this vampire ad.

I didn’t complain when Linden Lab came out with it’s vampire based Google AdSense campaign as I’m sure it’s a popular theme and I wouldn’t even mind them using it as a secondary display on the webiste, but featuring it alone as the dominant first thing you see on SecondLife.com is sending a distorted and incorrect message about Second Life.

In addition, the image (as well as the other main images you can scroll through) is of poor quality.   Not only are the images not visually stunning, but they fall far short of what Second Life alone (without retouching) can achieve.  The images also feature avatars in stiff, rigid, and unnatural poses with blank stares that are too lifeless and dead for the vampire to pull off.   These images are not at all reflective of the potential of the Second Life platform (as-is) which is capable of producing brilliant, emotion evoking, photorealistic images with striking lighting, shadows, and depth of field, yet they are what potential users will first encounter.

Along with these new web images, Linden Lab has newly debuted the below machinima campaign.

This campaign is much closer to portraying a wider picture of SL, but it is still a far stretch from what Second Life is visually capable of producing.  However, while the biggest complaints about the video are that it misrepresents Second Life, the complaints refer again to things like the animated interactions and not the visual quality.

With Second Life constantly being compared graphically to popular games I would think that Linden Lab would want to show Second Life in the best light, right?

So then, why is Linden Lab underselling Second Life and why does the community want it to?

As my guests and I mentioned on last week’s MetaReality Podcast, many of the advertisements put out by the leading game developers (for games that Second Life is often compared to) aren’t exactly unretouched screen captures.

Take for example this “The Sims 3” ad below:

Last time I played “The Sims 3” it didn’t look anything like that.  The avatars weren’t nearly as realistic or cleanly modeled and I certainly don’t remember that street view.  Maybe it’s just that one ad.  Here’s another ad for “The Sims 3”:

Wow! In “The Sims 3,” I can “create EVERYTHING I EVER WANTED?”   It even, in a way, sounds like it could be an ad for Second Life even though it is much more limited and predefined than Second Life.

Maybe “The Sims” is a bad example.  At this point, everyone knows what “The Sims” is like, right?  Check out this ad for one of the hottest games this year, “Skyrim.”

Whoa, I knew Skyrim had amazing graphics, but real human actors and live action!  Why doesn’t my version of Skyrim look anything like this?

Advertising is an industry that has been built on selling a vision or dream rather than just a product.  While my “Sims 3” and “Skyrim” game play experiences weren’t really anything like their ads, I enjoyed them for what they were and generally understood that before purchasing them.  On the other hand, my Second Life experience may not be exactly like the ad because not everything is so easy or instantaneous, but I honestly find my Second Life experience to be better than its ad.

The ad can’t explain that when I’m in Second Life, I enjoy fashion and shopping even though it’s not instantaneous, and that even though I don’t really experience seamless animations I am so immersed in the moment that a *high-five* or *cheers* in chat feels the same.  The ad doesn’t quite portray the endless possibilities.. in my case, it doesn’t begin to cover the businesses I’ve built, the organizations I’ve helped, the issues I’ve brought awareness to, the once in a lifetime experiences I’ve had,  the friendships I’ve made, etc.  The ad doesn’t tell you that you too can discover the explainable magic of Second Life.

So I ask again:

Why is Linden Lab underselling Second Life and why does the community want it to?

.

This past weekend, August 12th-14th, marked the 7th Annual Second Life Community Convention (SLCC), which was held in Oakland, California this year and virtually in Second Life while being streamed over UStream.

I have to applaud Avacon, the conference’s organizers, as in my opinion this was the best the conference has been for virtual attendees.  The in-world SIMs were beautiful and well organized and the team made sure each of the 33 presentations were clearly streamed in-world and online.

In addition to the many community presentations, there were several Linden panels.

Linden Lab CEO Rod Humble gave a keynote address announcing:

• 16,000 people a day are signing up for and joining Second Life
• Linden Lab will be working on other new products in addition to Second Life.  Specifically they are working on other shared creativity tools/spaces, and addressing tablets and mobile markets as well.
• Linden Lab is focusing their current Second Life efforts on improving usability, lag, and service.
• Linden Lab is looking at several future new features including a Linden made curated area, ending the need for HUDs, improvements to UI/sidebar, more in-world creatitivy tools and more.
• Read more and watch Humble’s full keynote

Linden Lab’s product team announced several new ways they are trying to address community needs:

• the team created a prototype game in order to learn about building and better understand limitations and problems in order to work on solutions
• Linden Lab may develop a gamified new user experience
• the team has been focused on improving usability and engagement
• each member of the team is becoming a subject matter expert in order to understand and support those communities better
• Read more and watch the product team’s full presentation

Linden Lab’s mesh team addressed several key concerns:

• Meshes (and objects with a physics shape type) will use the newly introduced prim equivalent to measure impact and count against land prim capacity
• theft and IP concerns  are unlikely
• meshes offers several advantages over sculpted prims, but traditional prims are still an important part of Second Life
• Read more and watch the full mesh panel

Brett Atwood/Brett Linden presented on updates to the Destination Guide:

• the Destination Guide now has dynamic, time sensitive channels that feature hot events and locations as they are going on
• the Destination Guide is intelligently removing a location if it becomes too crowded
• the Destination Guide has an Linkshare affiliate program through which you can create a widget for your location and place it on your blog or website allowing you to earn money for visitors derived from your site
• the Destination Guide now appears on the front page of the new Second Life login screen
• the team monitors resident suggestions, blog activity, and social media for new locations
• they are looking for high quality locations with broad appeal, active communities, and unique locations
• in order for your Destination Guide submission to be approved you need to include a compelling and visually interesting screenshot and text that accurately describes your location
• your submission could also be denied if it is a duplicate, your location currently violates the SL Terms of Service, your snapshot contains promotional text over the image, or the text is incoherent or inaccurate
• Destination Guide entries are non-paid; they are not meant to be classified ads
• View the slides then watch Brett’s full presentation on the Destination Guide

The commerce team presented on economical and commercial concerns:

• the Lab has been focused on new users, registration, usability, service, performance, and growth to drive traffic and increase sales for merchants
• Q2 stats show positive growth in several areas
• Marketplace moving towards direct delivery
• users will receive purchases as a folder hierarchy directly in their inventory (without the need to unpack items)
• merchants will no longer need to use a magic box, but will simply have to drag their folders into an outbox
• users will receive notifications of deliveries and will not need to be online to accept them, they will be pushed into inventory
• eventually there will be guided warnings to aid new users (use this item right away, you need land for this item, etc)
• Linden Lab looking to expand the LindenX to additional countries/currencies to in to serve more and increase sales
• View the slides then watch the commerce team’s full presentation

Marc Viale/Viale Linden presented on social experiences and communities:

• the lab is moving away from Linden run events like “Kiss a Linden” towards “sustainable communities” like the American Cancer Society’s Relay for Life and LEA’s Month of Machinima
• community gateways have not disappeared and are highlighted in the Destination Guide
• Viale says Linden Lab respects privacy declaring “we don’t care what your parents named you, you can be whoever you want to be in Second Life”
• Watch Viale’s full presentation on social experiences and communities

For a closer look at the more funny and social aspects of the SLCC experience check out Draxtor’s footage from the event below:

The 6th annual Second Life Community Convention (SLCC) took place in Boston this past weekend.  It was an exciting weekend packed full of Linden Lab announcements as well as a plethora of resident-led discussions and presentations.

The theme that resonated throughout the Linden Lab keynotes was Fast, Easy, Fun which are also their new strategic goals.   While a vast wealth of information was delivered at SLCC, there were 5 announcements in particular that that I think will bring forth some  significant changes to Second Life.

1. Mesh Support

Mesh support  was actually first announced at last year’s SLCC by Linden Lab’s (now former) Chief Product Officer, Tom Hale.  After the recent layoffs of several key Linden Lab employees including Hale himself, there has been much speculation as to the status of mesh support.  Linden Lab Founder and CEO Philip Rosedale (aka Philip Linden) cleared this up in his keynote address when he candidly declared,. “We are going to ship mesh.”  He also stated that we can expect Mesh to go into Open Beta before the end of the year.

I was relieved to hear this, as I have been very vocal in regards to how critical I think mesh support is to the future of Second Life.  Not only does it allow developers an unparalleled level of control, but it could also decrease lag and increase overall performance.

2. New Users Directly to Content

Instead of the orientation experience current users had, new users will be sent directly to the content that they are interested in.  For example, if someone was interested in live music, they could click a link and be sent directly to a show and the orientation process would then be shifted.

Philip himself admits that this is a gamble, but he thinks it’s a good one.  I agree that in theory this could be very successful.  By sending new users directly to content, they have the opportunity to find the  communities and content that interests and engages them, therefore making it more likely that they will stay, explore, and return. How this feature is implemented though, will make all the difference.

3. Display Names

Currently we all use avatar names that we created by entering a first name and choosing a last name from an available list.  This is very different from most current platforms and while cute, it is simply no longer acceptable to limit avatars in this fashion.  With the addition of display names, new users will no longer have to chose from a list of last names.  They will be able to define their own user names and display names.  For us current users, our avatar names will become our user names and we will be able to define our display names.  This feature is currently slated for release in the next few days!

I still have a lot of questions about display names, but I am thrilled at the prospect of them.  They will allow users like myself to easily link their avatar to their real world persona while also allowing users who wish to remain anonymous the ability to do so.

4. Closing of the Teen Grid

Not all the announcements were happily received.  This announcement in particular has upset many educators who have worked hard to establish opportunities on the Teen Grid.  Unfortunately for those involved, the Teen Grid will be closing.  However, users that are 16 or 17 years of age, will be transfer to the main Second Life grid.

While I can understand the hurt and frustration of the educators and community leaders involved, I also understand that tough decisions had to be made.  I’m hopefully that Linden Lab and the educators involved can come to some agreement to make space and certain content available to younger users, but that is certainly a daunting task that must not be taken lightly.  Philip himself said that he would like to work with them to find a way for the younger teens to have a place on the main grid.

5. New Development Methodologies

The Lab is changing the way they develop things.  Instead of spending large amounts of time working on a project, they are switching to short release cycles and implementing the use of an auto-updater.  This will allow Linden Lab the ability to quickly implement changes and present the community with the opportunity to provide essential feedback along the way.   The Lab currently has about 15 scrum teams working on different areas of development.  During this weekend we were introduced to one of the teams focusing on improving the Second Life Viewer aka the Snowstorm Team.  Project Snowstorm hopes to improve the performance, reliability, and ease of use of the Second Life Viewer while rapidly releasing new improved “development” viewers as often as bi-weekly. The best part is they plan to be completely open about the whole process.  Each day, the Snowstorm team will meet in Second Life for an open Daily Scrum, where each team member will give a short status update. The status updates will also be published on the Wiki and the team will be blogging as well.  They will also be looking to the open source community and welcoming them to contribute to the viewer development.

Philip outlined upcoming fixes to several bugs including fixes to group chat and region crossings.  He also stated that they plan to make SL twice as fast on start up and improve the crash rate.  In addition they are also working on having more avatars per region,  and reducing lag issues by implementing controls on avatar complexity.   He promised that these fixes and others would soon be outlined in a official published roadmap.

These change are quite radical compared to some the recent methods of the Lab, and I am looking forward to this new level of transparency and accountability.  The lab is not only welcoming feedback and new ideas, they encourage and asking for them.  They have asked though that these ideas be well thought out and constructive.  Several months ago, I wrote about how much of the Second Life community had adopted a sort of culture of complaining.  I suggested ways that the community could bring forth their complaints in a more constructive manner, and proposed that by doing so, they would have a better chance of being heard.  That time is now.  Assuming the Lab honors their part of the deal, the ball is now in our court.

Philip’s Keynote

Project Snowstorm Keynote

What did you think of the SLCC announcements?

The Second Life 7th Birthday celebration kicked off this morning with an address from Linden Lab founder, SL creator, and current Chairman of the Board – Philip Rosedale (aka Philip Linden).  In his opening speech, Philip made several key points (emphasis added):

1.  Philip Has No Regrets

I sat and thought about this 7th year of operation — you know, for me, it is, of course more than 10 years… I would say that those 10 years have been an incredibly hard. They’ve had incredible moments of frustration. But they’ve also been incredibly rewarding and inspiring and I wouldn’t take back any of it or even do anything differently… I think what we’ve achieved here is a magnificent accomplishment together — all of us, the Lindens, the Residents, the Lindens that aren’t with us anymore — we’ve all worked together to build something just incredible. And I wouldn’t even take any chance at anything that might mess it up, it’s unbelievable what we’ve achieved.

2.  Linden Lab Has Only Good Intentions

We have tried, as a company — because we’ve been so excited about virtual reality, about what we’ve already accomplished together, what we’ve seen everyone do, what we’ve seen you guys do — it’s been so exciting that we have tried to fix it all at once.. it’s all done out of enthusiasm, it’s done out of excitement, it’s done out of love for the world. And everything and everyone that’s in it. But I think the challenge we’ve had is that over and over again, we’ve been this small, smallish company trying to work on something that is just unbelievably complicated and figuring out how to restrict and serialize and sequence and prioritize all of these different pieces has been a huge problem.

3.  Keeping Second Life Safe is Top Priority

We sadly reduced the size of the company by about a third — by about 100 people a week ago, and that’s a big deal and a huge change… We’re never going to — as a company — risk the world and the businesses and the livelihoods of the thousands of people who make money working here by growing too quickly ahead of profits. By doing the difficult process of restructuring the company and making layoffs, we’ll return ourselves to solid, very solid levels of profitability.  We’re safe, the world is safe.

4.  Linden Lab is Getting Back To Basics (aka SL is a medieval city)

Second Life is this wonderful, beautiful city — once you’re in it and you’re having this amazing immersive experience, you’re just totally blown away by it. But the city itself is surrounded by huge walls and a moat. It’s like a medieval city. To actually get into it you have to invest an enormous amount of time and energy getting across that moat, and over the walls, and into this amazing new world of people inside that are waiting inside. And I think that in our excitement about the success of Second Life — in its amazing initial growth and the amazing things that you guys have done and that we’ve done together — we were getting ahead of ourselves a bit as a company and this is what we really talked about in this restructuring. We were building these sort of rickety — we were in many cases building these bridges and scaffoldings that sought to get different types of people across that moat and over those walls, whether we’re talking about international Residents, or the community welcome areas, or enterprise or education users — we’ve been sort of building these little, thin bridges that try and quickly get everybody kind of over that wall and into Second Life. And of course, you can understand why we’d do that, because it’s just so fantastic an experience once we can get people there.

But I think what we have to do — what I know is the kind of thinking that’s informing our planning process going forward — is ask whether instead we can stop doing those many, many peripheral, highly usage-specific things to get people in here — and instead just take a step back, look at the basic problems that we are all faced by, and by fixing them, fill the moat. Tear down the walls. Stop trying to build over them. We have a product here that can deliver an unbelievable experience to everyone if we simply make the basic pieces of that experience work. Whether we’re talking about how many people can stand together in a meeting like this, or how to put clothes on, or manage your inventory, or build basic objects in-world, or how voice works, how parcel media works, live music — all of these basic features are things that are amazing experiences when you can have them, but they’re not easy enough yet. They’re not — they just in many cases don’t completely work, and we — it’s so easy to get ahead of ourselves as a company and forget that. So going back to those basics and just trying to make this thing work for all of us is what you can expect to see from us next.

5. Second Life is Not For Sale

Dousa Dragonash: Is there any truth in the rumour that Second Life is preparing to be bought?

Philip Linden: Dousa…. nope.

I was relieved and delighted to hear Philip’s plan for Second Life.  His positions were very similar to what I speculated in the first episode of Metareality.  I think the Lab is focused in the right direction, and it is good to see Philip is still involved.  I look forward to seeing “the walls break down.”

You can download or read Philip’s speech in it’s entirety here.

*Special thanks to Torley Linden for this recording/transcript.*

Over the last few days, I’ve read dozens of articles covering the newly updated Second Life Terms of Service (TOS) and the Class Action Lawsuit that has been filed against Linden Lab and Second Life creator Philip Rosedale.  These reports have frustrated and perturbed me, but I expected there to be some melodramatic “news” surrounding these events.  I can see how these events would be fodder for many of the sensational stories that are written about Second Life, most of which are about as accurate or thorough as you would expect to see in any common place tabloid.   However, this afternoon when I saw that the Los Angeles Times and Mashable (who I hoped would have more integrity) had jumped on the bandwagon of sensationalism then I could no longer bit my tongue and keep my facts to myself.

Second Life’s newly revised Terms of Service

Second Life’s newly revised Terms of Service (TOS) officially took effect Friday.  Though they were released a month ago, many reports are just beginning to surface about the updated TOS.  While most users (in typical online fashion) probably just clicked ACCEPT before even bothering to read them, there were multiple changes, that whether you read them or not, you are now legal bound to.   The changes mostly involved further clarification of Service and Content Licenses, including a new Snapshot and Machinima Policy.

The updates were consolidated by Linden Lab into the following reference chart:

Snapshot and Machinima Policy

The most significant of these changes (in my opinion) was the introduction of the completely new Snapshot and Machinima Policy.  The Snapshot and Machinima policy grants Linden Lab and other Second Lifer users a license to use snapshots (without permission) and machinima (with permission) of Content that is publically displayed in-world.  Creators who want to reserve their rights can do so by placing their creations in private areas or by altering the Covenant of the land to prohibit snapshots or filming of machinima.  The EFF spoke out in support of Linden Lab, praising this new policy, by stating,

Instead of running from the new kinds of fair use enabled by new technologies, Linden Lab has embraced them… Linden Lab’s behavior should be an object lesson to movie studios and major record labels, who have alienated their own fans by trying to thwart new fair uses as they come along, whether through DRM or DMCA takedowns. Linden Lab has shown that there are innovative new ways to give the green-light to fair uses while still giving users the freedom to protect their creations. We hope that movie studios and major record labels are taking notes, because Linden Lab is showing them how it’s done.

Service and Content Licenses

Mark Kingdon, CEO of Linden Lab described the other licenses on the official Second Life blog:

…We’ve clarified the service and content licenses in the Terms of  Service.

• Linden Dollar License: This is the license that allows you to transfer Linden dollars to other Residents. When you get Linden dollars, you get a license to use them, and when you transfer Linden dollars to other Residents, you are transferring your Linden Dollar License.
• Virtual Land License: The license you get when you acquire  virtual land in Second  Life works similarly to the Linden Dollar License. When you transfer virtual land to other Residents, what you are really transferring is the license you get to use that virtual land.  This license reflects  what virtual landlords are doing already in Second Life when they rent land parcels to other Residents.
• Service Content License: To enable us to provide the Second Life experience to you, we need to be allowed to “use, reproduce, distribute, prepare derivative works of, display, and perform” content in Second Life. However, the content you submit to Second Life is your content, not Linden Lab’s; you retain the intellectual property rights in your content. And, we’ve added a provision that ends the Service Content License for copies of your content that you delete from Second Life.
• User Content License: By submitting content to publicly accessible areas of Second Life, you allow us to display it and allow other Residents to see it. You also allow other Residents to “use, reproduce, distribute, prepare derivative works of, display, and perform” your content “solely as permitted by you through your interactions with” Second Life. Your interactions include your use of  the Second Life permissions system. The User Content License reflects how our content creators are using the permissions system. The User Content License also clarifies that content creators remain the intellectual property owners of content they transfer within Second Life. Simply receiving content and becoming the  “Second Life owner” of the content does not make you the intellectual  property owner.

Evans et al vs Linden Lab

I have read the entire newly updated TOS and the previous version (that just was replaced) as well.   I recommend that you take the time to do the same.  While I am NOT a lawyer, I did not find these newly updated TOS to be (second) life changing.   However, a new Class Action Lawsuit was recently filed against Linden Lab and Second Life creator Philip Rosedale that includes in its arguments the Second Life TOS.  The Plaintiffs of this case: Carl Evans, Donald Spencer, Valerie Spencer, and Cindy Carter, are claiming misrepresentation and fraud, among other things.  As I read the Complaint, the Plaintiffs allege that Philip Rosedale tried to “bait the hook for potential customers” by intentionally misleading them to believe that by buying virtual land, they would own that land outright and therefore acquire ownership rights to it, only to turn around and seize their land/items/$L, without compensation, and without honoring any of their rights as owners.  The complaint actually goes as far as to compare Rosedale to a “hawker sitting outside Second Life’s circus tent, singing marvels of what was contained inside to entice customers to enter.”  The sarcasm that seeps from its pages puts this blog to shame.  So much so, that well respected and informed virtual world blogger Ren Reynolds responded to the Complaint by asking, “you’re having a laugh, right?”

The reason many of us find this lawsuit to be a joke is because it’s widely know, understood, and accepted that while Linden Lab affords us many rights that most online game/MMO/virtual world companies do not, in the end, they own everything on their servers.  It is also included clearly in the TOS, both now and in the prior version.

2003 TOS – 4.3 All Data Is Temporary. When using the Service, you may accumulate treasure, experience points, equipment, or other value or status indicators and contribute to the environment (“Accumulated Status”). THIS DATA, AND ANY OTHER DATA RESIDING ON LINDEN’S SERVERS, MAY BE RESET AT ANY TIME FOR ANY OR NO REASON. ALL CHARACTER HISTORY AND DATA MAY BE ERASED IN WHICH CASE EACH CHARACTER MAY BE RESET TO NOVICE STATUS. YOU ACKNOWLEDGE THAT, NOTWITHSTANDING ANY COPYRIGHT OR OTHER RIGHTS YOU MAY HAVE WITH RESPECT TO ITEMS YOU CREATE USING THE SERVICE, ALL OF YOUR CONTENT AND ACCUMULATED STATUS HAS NO INTRINSIC CASH VALUE AND THAT LINDEN DOES NOT ENDORSE, AND EXPRESSLY DISCLAIMS (SUBJECT TO ANY UNDERLYING RIGHTS IN THE CONTENT), ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO CONTENT OR ACCUMULATED STATUS.

2010 TOS – 4.3 [..]
You agree that Linden Lab has and may exercise the right in its sole discretion to pre-screen, refuse, or delete any Content or services from the Service or disable any user’s access to the Service without notice or liability to you or any other party, including upon our belief that such user’s conduct, Content, services, or use of the Service is potentially illegal, threatening, or otherwise harmful to any user or other person or in violation of our Terms of Service, Community Standards, or other policies.

In fact the previous version made it extra clear by stating,

2003 TOS – 3.3 Linden Lab retains ownership of the account and related data, regardless of intellectual property rights you may have in content you create or otherwise own.  You agree that even though you may retain certain copyright or other intellectual property rights with respect to Content you create while using the Service, you do not own the account you use to access the Service, nor do you own any data Linden Lab stores on Linden Lab servers (including without limitation any data representing or embodying any or all of your Content). Your intellectual property rights do not confer any rights of access to the Service or any rights to data stored by or on behalf of Linden Lab.

The TOS both prior and currently make it quiet clear.  I don’t think I “own” my virtual property any more than I thought I owned Park Place when I bought it playing Monopoly last weekend (even though their ads told me that I “can own it all” when I “buy, sell, and trade famous properties” and become “the next billionaire.”)

Virtual Entitlement

After people understand that legally we all agreed to (in a sense) give our ownership rights away, they want to know, why?  To answer that you must first understand how content in a virtual world works.

While, like in Monopoly, we habitually use words like buy, sell, and own because they have become sort of a native language that we are accustomed to using, we never actually buy, sell, or own anything physical, nor is it ever equal to a real life purchase.   Yet, some people feel entitled due to the immersive experience of virtual goods.  You paid for that whatever, so you must be entitled, right?  In reality, all you really paid for was a license.  When you “buy” something in Second Life you pass on a license (i.e. your $L) and in return you receive a license that grants you access to block a of code/data that in-world we see as an object rezzed by the SIM that is running on LL’s Second Life servers.  With Second Life hosting and storing everything, is there any wonder that it belongs to them?

Many online games/MMOs/virtual worlds all operate on a similar set of rules.  Blizzard owns everything in World of Warcraft, or CCP Games owns everything in Eve Online.  They all have clear TOS that you must accept to play.  They all have the right to seize your account.  They all have creative advertising.  These aspects are an industry standard in these types of online/virtual environments.

Virtual worlds are not the only environment where you see this type of “ownership” either.  It is very common and well known that University professors who create something or formulate an idea might be permitted some rights, but their work overall belongs to the University.

Enter Bragg

So now looking at the big picture, it kind of takes the bite out of the lawsuit, right?  Or does it?

While most people would agree that for multiple reasons paying for a license doesn’t entitle you to many rights (as defined by the TOS), there is some previous precedent in this type of case against Linden Lab.  Back in 2007, Marc Bragg sued Linden Lab claiming essentially the same thing.  He purchased a series of land and was selling this land, when Linden Lab terminated his account and seized his virtual assets.  Bragg admitted that he had, “learned of a way to purchase virtual land significantly below market values,” and was reselling it for a profit.  Linden Lab argued that they proceeded inline with their TOS as Bragg admitted he was using an exploit to buy the land.  The judge did not see it as open and shut.

In the first paragraph of his opinion the Honorable Eduardo Robreno states, “While the property and the world where it is found are “virtual,” the dispute is real.”  He then continued, “Presently before the Court are Defendants’ Motion to Dismiss for Lack of Personal Jurisdiction (doc. no. 2) and Motion
to Compel Arbitration (doc. no. 3). For the reasons set forth below, the motions will be denied.”

The reasons he set forth described Linden’s Terms of Service as a  “contract of adhesion” and therefore unconscionable.  Judge Robreno further explained this by stating,

“Linden presents the TOS on a take-it-or-leave-it basis…”

“In effect, the TOS provide Linden with a variety of one-sided remedies to resolve disputes, while forcing its customers to arbitrate any disputes with Linden.”

“…the arbitration clause is not designed to provide Second Life participants an effective means of resolving disputes with Linden. Rather, it is a one-sided means which tilts unfairly, in almost all cases, in Linden’s favor…”

Linden Lab then settled the case a few months later for an undisclosed amount.

What that means for this current case is still unknown.  What we do know is that the case is being heard in the same court, before the same judge, by the same lawyer (Jason A. Archinaco) who handled Bragg’s case, and includes much of the exact same text/claims as the Bragg case.   I would argue that the Lab is not in a position to simply settle this case.  While many of the of terms that will be discussed might be typical contract law, this case is anything but typical.  As Ciaran Laval points out, this case could open a massive can of worms.  With Judge Robreno already having an understanding of the case, Archinaco having some experience and time to build the case, and the Plaintiffs having requested a jury trial, I can’t begin to predict where it is going, but it is certainly the case to keep an eye on.

Will we even recognize the virtual world after imposing so many suppressive real world influences onto it?  Are we really ready for the consequences of our selfish complaining?

Last week, Blue Mars announced they were becoming a “cloud based service” featuring server side rendering.  This led many people, including New World Notes’ Wagner James Au, to ask, could Second Life do the same?   To settle the matter, Au posed the question to Linden Lab.  Joe Miller (aka Joe Linden) the company’s VP of Platform and Technology Development offered a VERY interesting answer, stating:

“Rather than using the ‘cloud service’ metaphor here, it sounds like what you’re talking about is better termed ‘server-side rendering’ and streaming that content down to machines that would otherwise be unable to run a full 3D client. That is technically possible with Second Life, and we’ve actively demonstrated it internally, with a full Second Life client and all graphics settings set to maximum, while maintaining an impressive framerate. However, we’re not announcing any future plans for new ways to deliver Second Life today. While using the ‘cloud’ metaphor is a bit of a misnomer for the above, standing up a Second Life grid in the cloud is something that we already do; we have customers running instances of Second Life Enterprise in the cloud, and no dedicated hardware is required to stand up a private grid.”

Au then interpreted this as, “So if you pay for a private, firewalled version of Second Life, you can get the cloud option. For regular grid users, expect to access SL with a high-end computer for the foreseeable future.”

This is not entirely true, because the “cloud option” that some Second Life Enterprise customers are apparently using most likely does not provide server side rendering. A platform can operate “in a cloud” without providing server side rendering. Therefore, those paying for the private, firewalled version (Second Life Enterprise customers) and using the “cloud” option would still need high-end computers that meet the Second Life requirements, just like the rest of us.  Joe Miller was simply using these particular SLE clients as an example of how they can and are running SL “on the a cloud.”

As for server side rendering (what most people are really interested in) Joe Miller said that they have “actively demonstrated it internally,” but they are “not announcing any feature plans today.” This is VERY interesting!  I couldn’t believe how many people missed this important sentence!  In fact, Joe Miller came back TWICE to comment and re-iterate it saying,

“I didn’t say there were no plans to offer server-side rendering. I said we had no plans to announce anything in that regard today. There is a big difference.”

“The facts are we can (and have) run the SL client on machines that render in the “cloud” and interactively stream that experience to laptops, netbooks, low-end computers, and mobile devices that otherwise aren’t capable of rendering rich 3D content on their own. That was the question that Hamlet asked.

It’s also true that we’re just not ready to make any announcements about how we might deploy such technology in the future. There are many factors involved in moving to such a model.”

While nobody can say for sure what this means, I think we can all read between the lines here and interpret this to mean that Linden Lab is looking at and considering options such as these and may even be working on something along these lines.  Very exciting stuff!

Since the difference between “cloud computing” and server side rendering was very confusing for many of us, but obviously an important topic, as one of Second Life’s biggest limitations is it’s hardware requirements… I’ve asked Sand Castle Studios’ own Reed Steamroller to further explain what these terms mean and more importantly how do they affect Second Life and us.  His synopsis is what follows.

Cloud Computing and How it Applies to Second Life

What is a “cloud”, and just what is it computing?

Wikipedia has this to say on the matter:

“Cloud computing is Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like a public utility”

For example, Amazon.com offers a prominent web hosting service knows as EC2. EC2 allows paying clients to rent hosting on Amazon’s “cloud.” The software EC2 is hosting for its clients isn’t being run on any one computer in particular. Instead, whatever is being hosted by EC2 (a website, or what have you) is run on a virtual machine, backed by bucket loads of server computers being maintained by Amazon.

I know, now you’re asking “What the heck is a virtual machine?” A virtual machine is basically a software program meant to mimic a full-blown computer. So, interaction with EC2 would be a simulation of working with a single computer. You would even be able to think of this virtual machine interface as the one computer at Amazon that is personally hosting all of your files. But this is a mirage, and behind the scenes everything is made up of a virtual sea of computation.

So there you have it, the cloud, a metaphorical method of providing different services over the Internet. When people say a web service is “on the cloud”, what they really mean is there is a group of servers on the Internet, running whatever software solution that service is providing. There is no one cloud, there are many. The semantic distinction here isn’t really being made over where these computers/servers are located, who owns them or what they’re doing, in as far as how they’re configured and being utilized.

To some people, the Second Life main grid sounds like it could be a cloud, but, personally, I wouldn’t consider it that way. The main reason being that each SIM is dedicated to a specific server core, with a specific allotment of RAM (etc…), and that’s it. The grid’s severs can’t say to themselves “Oh, well, there is less traffic on these SIMs over in this region, so let’s throw some of their resources at these other, crowded SIMs over here. A SIM’s resources are static, and the main grid isn’t just a blob of computing power ready to mold itself to different computing situations. Thus answers the age old question: If a tree falls in Second Life, and nobody is around to hear it, does it make a sound? The answer: a big ol’ YES. It would be fantastic if this weren’t the case, but I’m no expert on the ins and outs of the main grid’s design, and I’m sure there are a number of reasons why things are the way they are.

Second Life Enterprise, however, is a different situation. Recently, Joe Linden was quoted saying: “…standing up a Second Life grid in the cloud is something that we already do; we have customers running instances of Second Life Enterprise in the cloud, and no dedicated hardware is required to stand up a private grid.”

Normally, Second Life Enterprise is meant to be a sort of mini-grid, out of the box, for companies to utilize within their own, local communications network. A corporation would be provided the necessary hardware and software needed to integrate a Second Life Enterprise solution within their existing IT network. It would then work alongside the standard office network offerings, such as email or intra-net FTP, all behind the company’s Internet firewall.

What I think Joe Linden was referring to was the doings of a few Second Life Enterprise clients. Some companies don’t have a basement full of equipment dedicated to IT, or the resources to justify upgrading their office’s internal IT infrastructure to handle the hardware elements of Second Life Enterprise. I mean, in this day and age, a smaller business’ IT setup could feasibly consist of a broadband connection and a wireless router. So, in some cases, it may be more cost effective to have the server side elements of Second Life Enterprise hosted on rented server space (the “cloud”). I didn’t know Linden Lab was allowing that, but hey, sounds pretty cool to me.

What is “rendering”, and what’s so special about it being “server side?”

Something I’ve realized more and more is that anything you do on a computer is just an abstraction of some finer, more detailed process. Example, everything you see on your screen really just an abstraction of a bunch of ones and zeros being processed by your computer. And, all those ones and zeros are just an abstraction of a bunch of electrons, and volts and what have you, being tossed around your computer’s hardware. Rendering is just the generation of a level of abstraction.

The data being sent to your SL client by the grid is in the form of, like I said, ones and zeros. This data makes up things like the environment your avatar is in, the makeup of all the other avatars around yours and that of your own. Some of this information makes up visual aspects of Second Life, like textures, prims, etc. Some of it is other sorts of information, like sounds and animations, etc. Instinctively, your computer sends the visual information to your video card, which then processes it and turns it into the virtual world you see on your computer’s screen. That process is rendering, and how well your computer handles this task depends on its hardware.

Does anyone remember the dark days when Second Life upgraded the client’s rendering software to “Windlight”, and the flame storm that followed? Suddenly a large number of residents, struggling with older computer hardware, couldn’t use Second Life anymore. So, when new features are again added to the Second Life client’s rendering software, you can expect that at least a few residents won’t be able to experience them. As time goes on, computer hardware becomes obsolete. This is just a fact of life, and I like it about as much as everyone else does.

In comes “server side” rendering. Imagine all the rendering computations needed to display the virtual world of Second Life on your computer’s screen being handled by somebody else’s, much more powerful computer. The virtual world would then be streamed to your computer; with graphics settings at the max, much like streaming video is when you watch a movie or TV show on a website. No longer would you need to upgrade your computer’s hardware to match the new requirements of whatever new rendering feature Linden Lab decides to incorporate into Second Life. That is now the job of server-side rendering guys.

Another boon to server-side rendering would be the virtual impossibility of content theft. As it stands now, everything you come in contact with in Second Life is sent to your computer (and everyone else’s), so that it may be rendered. If the rendering is done someplace else, that content is no longer being distributed to residents, let alone anyone who would want to steal it.

There are a couple of examples of server-side rendering services being put into action. OnLive is one, selling itself as a small console that can be plugged into your computer or television, allowing you to play the newest games from these platforms, regardless of the hardware qualifications. OTOY is another service in the same grain of OnLive, allowing unsurpassed video games graphics on anything from an iPhone to an old Pentium 4 PC. A similar service (of special interest to me) is mental image’s RealityServer platform, allowing raytraced rendering and indirect lighting effects far more advanced than any game technology on the market. However, this is because RealityServer isn’t game technology, and doesn’t provide frame rates anywhere near needed to be considered “interactive.” One last note, all three of these services are run within the cloud computing paradigm.

The Downside

Implementing a Second Life server-side rendering solution would be expensive. I have no idea what the finances are like at Linden Lab, but the costs would be substantial, and switching to server-side rendering (in part or in full) would be a major company decision. They would have to cut a deal with one of the major server-side rendering providers, or build their own “rendering cloud” from the ground up. Joe Linden stated that they had done internal testing for proof of concept, but that was the extent of what they’re willing to release to the public. However, he didn’t deny that server-side rendering could be part of Second Life’s future, which is interesting to say the least.

The downside to the residents of server-side rendering would be bandwidth consumption. I think the current services offering server-side rendering recommend connection speeds of 1.5 MB/sec or more. I’m just guessing, but I don’t think the majority of Second Life users would fall into that category, and, if they didn’t, they would experience a new definition to the word “lag.” You know when you watch something on Hulu or YouTube and the client will tell you that it is “buffering” the video. That can NOT happen in an interactive environment, or else you risk losing the interactivity of said environment.

Lastly, at this time, Linden Lab has not publically announced plans to move the Second Life grid specifically to any cloud based computing platform. That is an entirely different subject. Like I said it would be nice, but that would be another giant, super humongous headache, on top of all the other headaches Linden Lab is dealing with right now. Again, I have no idea how Linden Lab runs the grid, and I won’t pretend to, but moving it to a “cloud” could feasibly affect grid stability negatively, that being the direct opposite effect of its intention. Do the benefits of cloud computing in Second Life outweigh the possible risks taken during the transition? Are these risks that everyone is willing to take?

Today begins the very prestigious Virtual Worlds Best Practices in Education conference, here in Second Life. It runs today, March 12 through tomorrow March 13. Thousands of educators are expected to gather for the event.

Our company, Sand Castle Studios, has been given the honor of hosting a panel discussion on Creating Educational, Immersive Experiences and Simulations, along with our long time collaborator, the well known, and award winning, machinimagrapher, Draxtor Despres.

During this panel, we will look at how virtual environments are being leveraged to add value to learning through immersive experiences, simulations, and serious games. In addition to presenting several successful examples of each, we will also discuss 3D learning design approaches and sets of archetypes that are core to creating differentiated learning experiences. We will examine the most successful techniques used to create these experiences and what to look for when putting together creative teams. Finally we will cover how you can get your students involved in machinima and how to promote your projects in order to expose them to the widest possible audience.

Our presentation will last for a total of 40 minutes, followed by a 40 minute long Q and A session and discussion with the audience. This will give you all a chance to discuss with us any issues you’ve been facing in the virtual world arena.

Our presentation will be given on the SIM “VWBPE West 3” at 11:00 PST. For your convenience, here is a SL URL to the location:

http://slurl.com/secondlife/VWBPE%20West%203/229/168/71

This should be very informative and enjoyable experience for all!  We hope to see you all there!

Today, in a much anticipated announcement, Linden Lab launched the Beta version of their new Second Life viewer.  It will undoubtedly completely revolutionize the way we view and use Second Life, not to mention the first user experience.  There a heaps of changes and new features (small and large) included in this version and lots of additional features and changes in the works.

To get started you need to download the new Viewer 2 (Beta).

New Interface Introduction

The first thing you are going to notice is how it looks cosmetically.  The look of this new viewer is so smooth and clean.  A major upgrade.  Next you will notice a completely different user interface (UI).  This new UI is so much more intuitive than an other viewer before it.  It is made of up what Linden is calling the top bar, the bottom bar and the side bar.

While new users will find this new UI very intrinsic and much less overwhelming then before, it will take quite some time for experienced users to get used to, as it is radically different.

Most of these features are the same, or at least familiar, but have been relocated so that they can now be found more easily.

The new UI looks and functions very much like a browser.  It includes a browser-like navigation bar with forward and back buttons (history) and easily accepts SLURLs.

My favorite new features that are now easily available on the UI are the teleport history which can be accessed several ways, and the ability to bookmark a location (landmark) with one click. You can then even customize that landmark and add information about the location to the landmarks.

Appearance and Outfits

Another one of my favorite new features is something that designers have been asking for since as long as I have been in SL.  Under Appearance, users and designers now have two more sections.  One gives you the ability to add a tattoo layer.  The other allows you to make parts of your avatar invisible.

Perhaps the best new feature for the resident fashionistas of SL who love to mix and match their clothing wardrobes is the ability to create new outfits using links for no copy items.  Links do not break any permissions, they are simply shortcuts that point to an original no copy item.  This has long been a problem of mine and I’m so glad to see it included in this new viewer!  Also helpful is the addition of the Wearing tab which shows the items you are currently wearing.  Many of us have been used to this from other third party viewers, but its great to see it added here as well.

Shared Media

While all of these features are great, and there is a whole slew more of them… there is something bigger.  Perhaps bigger than the launch of the viewer itself, is the launch of Second Life Shared Media (SLSM).   SLSM is 100% a game changer for Second Life.  It will allow you to display fully interactive, shared web content on any surface of a prim in Second Life including Flash, Javascript, and embedded movies.

Many people are already using it to play games, watch YouTube movies, collaborate on Goggle Docs, check email, display web pages, and the list goes on it.  The applications of SLSM are only just being explored and will most definitely will change the way we use SL for education, collaboration, social media, augmented reality, etc.   This video gives more details about SLSM including how to set it up yourself:

Other Features

There are so many new and updated features I could never cover them all in one post (at least not one you would read).  Luckily Torley has posted several video tutorials to help you learn about them all.  These features include:

Coming Soon

In addition to all of today’s new debuts, we know there are a lot more new features in the works!  In the near future Linden Lab has said that they will still be unveiling some more game changing features like Mesh Support, the addition of C# as a scripting language, additional tools to better integrate social media, and more!  In fact, Linden Lab CEO Mark Kingdon appeared on building43 this morning to discuss the launch, what the company has been up to, and where it’s going.

As you can tell its been a BIG day for Linden Lab, Second Life, and all of us!  I would love to know some of your thoughts on the new viewer and today’s big news.  What do you love or hate?

This morning, tech enthusiast, blogger, and social media superstar, Robert Scoble (aka the Scobleizer) sent the Second Life community and Twitter world into a frenzy with his post, “Is Second Life about to enter its ‘second life?’” He begins by rehashing the usual “failings” of Second Life.   Yet, even after all his experiences with Second Life, he still got why the initial flow of corporations left SL completely wrong.  However, what followed was more interesting… He announced that tomorrow everything is going to change.

Anyway, one thing happened that I find very interesting: it continued to grow in users, time spent on the site, and dollars spent in it.

On Friday I sat down with Mark to find out why.

First, the users remained very evangelistic. Second, corporations like IBM found other uses for its islands and kept investing (they now use these islands for training and replacements of expensive conferences). Third, the technology has been steadily improving. Fourth, the company has found new ways to bring new users in and make the experience easier to get into.

But he admitted that they had been pretty quiet and avoided doing more PR work until just recently.

Why is that changing this week? You’ll see why tomorrow morning at about 11 a.m. on building43.

But to tease a bit, I find that their new direction, the first part of which you’ll see tomorrow in the video I did with Mark, is interesting and represents a new life for Second Life and its host Linden Labs.

Of course there was an immediate reaction from the Second Life community across Twitter.

Much of the talk centered around whether Linden Lab CEO Mark Kingdon would be discussing the new Second Life viewer affectionately called “Viewer 2.0” by the community.

Regardless.. this is an announcement that you will not want to miss!

So tune in Tomorrow Tuesday February 22, 2010 at 11 a.m. on building43.

Recently, the PBS program, “Frontline,” featured a 90-minute documentary entitled “Digital Nation: Life on the Virtual Frontier” which examined what it means to live, work, socialize, in a digital world.  I first heard about the documentary from media theorist, writer, and digital native Douglas Rushkoff during his recent appearance on the virtual talk show, Metanomics.  On the show, Rushkoff discussed his most recent book Life, Inc. and the Digital Nation documentary which he wrote with the film’s producer and director Rachel Dretzin.  I was excited as he described how segments of the film came together, stating ”It’s not us telling America, ‘This is who you are.  You are in a digital nation.’  It was more kind of our digital nation telling us who they are, feeding us the stories that they wanted to see covered.”  (watch the full Metanomics episode here)

Unfortunately, when I tuned in I was saddened, disappointed, and frustrated. It’s not that the piece wasn’t interesting or well done, it was just smothered with this overwhelming feeling of inevitable doom.  I wasn’t the only one who felt this way.  Professor Robert Bloomfield who optimistically hosted Rushkoff’s aforementioned appearance on Metanomics just a few days before the show aired, now wrote on the show’s blog, “The emotional thrust of the piece is clearly that life on the virtual frontier is frightening, dysfunctional, and spells the end of all that is good and wholesome.”

I could easily write pages on how I think this documentary asked the wrong questions, how I think a similar program probably aired decades ago with an identical warning about television, how many of us use computers all day long at work and no one calls us addicts, or how at one point I got up and yelled at a dazed mother to stop mourning over her “addicted” son and do some parenting… but I’ve seen many great blog posts discussing all these points and more.  The segment that I haven’t seen discussed enough is the segment on virtual worlds.

The virtual worlds section begins with an interview with Second Life creator Philip Rosedale.  While Rosedale does a great job sharing his visions and enthusiasm, Ruschkoff’s explanation of the fundamental question, what is Second Life, misses the mark.  Ruschkoff says,  “Second Life is an immersive 3D online universe.  You make a character called an avatar, and then you live in that worlds as that person.”   I can’t speak for all Second Life users, but for me, my avatar is not a character.  I also don’t “live” in Second Life, but when I am in-world, I don’t “live as that person.”  My avatar is simply an extension of myself, a 3D representation of me.

Almost as bad as the explanation, is the machinima footage of the virtual world.  There are multiple clips of Ruschkoff’s avatar hopping around in different poorly build locations as he tries to fly.   These are followed by numerous clips of avatars dancing in various locations, and then more dancing, and after that, still more dancing.  In another clip, you see several well known and high profile avatars, like Pooky Amsterdam,  standing around drinking.  Pooky is the avatar behind two of Second Life’s biggest live television shows as part of her award winning production company, PookyMedia.  Yet, despite this, there is no high quality machinima, no footage of these shows.. just dancing and drinking and more dancing.  It’s simply inexcusable to me, that they could “document” virtual worlds without showing ANY quality content or machinima.  I’ve heard several people argue that they might not have had the knowledge, nor the funding to hire professionals.  I’m currently working on a project for the University of Southern California in collaboration with PBS Frontline, and we would not even dream of producing anything but the highest quality content and machinima.  The paradoxical part about all of this is that the Frontline program is funded by the MacArthur Foundation, who also funds some of the most amazing projects and discussions in Second Life.

As if this wasn’t bad enough, Ruschkoff joins the list of uniformed reporters who covered the “failures” of Second Life stating, “For awhile, companies like Coke and Calvin Klein, thinking Second Life would be the next big thing, opened virtual outposts there.   It didn’t work.  Marketing real goods in virtual worlds never really took off.”  The BBC also published a similar uninformed and angled story (just about four months ago) employing the same premise and even using identical images of the closed virtual American Apparel store.  In a response to the BBC, Wagner James Au stated, “It’s astounding any credible media outlet would cite the experiences of American Apparel and Reuters’ ill-fated SL bureau of two-three years ago as if they were relevant to Second Life as it is now.”  While those failures are completely irrelevant, they are also not failures of Second Life, but of the delusive developers who relished in all the money companies were impetuously throwing into Second Life, while they created them big superfluous virtual ghost towns.  How Second Life can be used successfully by brands is a whole other blog post, but it is being done more and more all the time now when organizations take the time to understand the platform and the communities that exist there, instead of simply just building the virtual equivalent of a billboard.

Just when I thought the piece couldn’t be any more off base, Ruschoff dares to ask, “Do virtual worlds really bring us together with others, or do they just make being utterly alone a little more bearable?”  Again, I can’t speak for everyone, but I use Second Life often as my company works in-world almost as much as we do outside of Second Life.  It has nothing to do with feeling lonely.  I am surrounded by people in the real world and in the virtual world.  I don’t go in-world because I am lonely, I go there because I get to experience so many amazing things I would never have had the opportunity to do otherwise (like the time I met Yoko Ono in-world) and because I love helping organizations harness the power of these worlds so that together we can create those opportunities for others.

Despite the documentary’s tone of impending doom, Ruschoff closes the film by stating that you can still count him “among the believers.”  While I doubt that resonated with very many viewers after just being subjected to 90 minutes of fear mongering, I was glad to see that he hadn’t actually changed his mind about technology.  With that in mind, I extend to him an invitation to come back to Second Life, leave the sensationalism behind, and for lack of better words.. take a second look.

Though I disagreed with much of this documentary, it was still very though provoking.  It raises many questions which generate important conversations about technology and the future.  I encourage all of you to take the time to watch it in full and come back and share your thoughts.

The biggest news coming out of the Second Life Community Convention this year was delivered by Linden Lab Chief Product Officer Tom Hale, aka T. Linden, who announced a dramatic user experience roadmap and gave a tour of several of its features including a new SL viewer and website.

The new SL viewer, which will debut later this year, was designed with user experience in mind. The navigation is a updated so that you can easily go “back” and forth between previous locations and easily use SLURLs as locations. The most used features of the viewer are clustered into a single drawer that opens to a right hand panel and then can be shut when you are not using it, in order to unclutter the display. It promises “no more panel proliferation”.

Also coming by the end of this quarter is a vastly improved Second Life website with a machinima to entice visitors, an interactive keyword searchable map, and an improved XStreet SL shopping experience. They also updated the registration process and provided new users with a PDF quick start guide. The user dashboard is also updated as well and will eventually be your social networking homepage.

Another feature that was previewed was Mesh Support. Since this is a more complicated feature, we have had our Chief Creative Officer breakdown this feature, and you can read about it here.

Lastly, over the course of next year interactive web media files displayable in SL will be introduced. These will be in the form of collaboratively documents like being able to work on a Google Doc with other avatars, and in additional Flash-based media applications like YouTube. A “LL Media” API plug-in for media is also expected to allow for developers to create their own media plugins as well.

UPDATE - Tom has details on the “LL Media” API plug-in and how you can get the code up on the official blog.

Related Posts:

• Second Life Launches its New Website
• SLCC 2009 Wrap-Up
• Everything You Need To Know About Second Life Viewer 2.0 (Beta)
• CNBC Segment on Business & Social Media Highlights LinkedIn, Second Life, and More
• Virtual Machinima for Social Good
• Powered by Contextual Related Posts

]]> http://changingworldsbuildingdreams.com/second-life-2-0-tom-hale-presents-the-new-second-life-viewer-website-and-interactive-web-media-at-slcc/feed 10 http://changingworldsbuildingdreams.com/lindens-updates-xstreet-guidelines-and-bans-unauthorized-sale-of-real-world-replicas http://changingworldsbuildingdreams.com/lindens-updates-xstreet-guidelines-and-bans-unauthorized-sale-of-real-world-replicas#comments Wed, 12 Aug 2009 22:01:09 +0000 Gianna Borgnine http://changingworldsbuildingdreams.com/?p=302

Starting on September 14, 2009 virtual items that are in violation of real world copyrights or that infringe on brand owners’ intellectual property will no longer be for sale on Second Life’s ecommerce site, XStreet SL.

In line with their other recent changes, Linden Lab employee Pink Linden announced the new XStreet SL listing guidelines prohibiting the sale of unauthorized virtual replicas of real world products and brands including unauthorized clothing, furniture, jewelry, car designs, use of trademarks or logos, avatars based on copyrighted characters or celebrities, and more.

This move comes after Linden was recently sued by Taser International Inc. for trademark-infringement due to products with ‘Taser’ in their description/names being sold on XStreet SL and in an SL roleplay area.

While the new guidelines are not unexpected, and they will most likely will apply to in-world sales as well, they still leave some unanswered questions and bring some interesting debate. Wagner James Au (aka Hamlet) over at New World Notes points out that “In the real world, you can still buy an unauthorized Barack Obama mask for Halloween. Not so in Second Life very soon.”

In my opinion, brands should be taking advantage of these opportunities especially within the roleplay communities such as Dune, which was recently asked to shut down. There is obviously interest and market within these communities where they could be setting up official representations. Brands are missing a huge chance to engage and tell their stories, where the economy is thriving despite the recession. Now is the time to fill the void that these new guidelines create.

Related Posts:

• Realistic Sculpted Valentine’s Day Gift Pack (for Second Life)
• The Aftermath of the New Second Life Trademark Policy
• About This Blog
• New Years Party Pack 2010
• Lindens Announce Roadmap to Protect and Manage Content and Intellectual Property
• Powered by Contextual Related Posts

]]> http://changingworldsbuildingdreams.com/lindens-updates-xstreet-guidelines-and-bans-unauthorized-sale-of-real-world-replicas/feed 3 http://changingworldsbuildingdreams.com/296 http://changingworldsbuildingdreams.com/296#comments Wed, 05 Aug 2009 14:08:15 +0000 Gianna Borgnine http://changingworldsbuildingdreams.com/?p=296

Linden Lab Vice President of Customer Relations Cyn Linden has a very lengthy, but clear and concise post on the company’s official blog detailing their new “Content Management Roadmap” for Second Life content and its creators.

Cyn says that Linden Lab is “committed to empowering content creators to better manage and control their content.” She presented a multi-faceted plan help manage content on several levels.

Improved Intellectual Property Enforcement

“In response to Resident feedback about the time and effort involved in submitting (DMCA) notifications to us, we’ve been developing an improved process. In the not-too-distant future, intellectual property owners will be able to submit complaints to us electronically through an online form. The form will make it easier for intellectual property owners to submit complaints, and it will help us expedite their processing.”

This is a welcomed advancement! If you have ever had any experience with LL’s current DMCA process you’ll know that it is not only lengthy, but also subject to much abuse. The current process allows for claims to be submitted by fax or written letter (regular mail or courier) only. An email addresses was originally provided, but quickly when it became the target of spam, making it difficult to review legitimate communications. Making the filing of DMCA complaints easier will be a significant step to improving this process.

Enhanced Content Licensing

“As we develop our stand-alone, behind-the-firewall Second Life solution, we’re aware of the opportunity it presents for talented and entrepreneurial content creators to reach more customers in a broad inter-connected 3D marketplace. To help facilitate this marketplace, we are developing the ability to attach “sticky licenses” to content sold to enterprise customers running a stand-alone version of Second Life. Content with these “sticky licenses” will have additional metadata such that the license information can “stick” to the content as it is distributed to the enterprise customer’s server, and users of the server solution can review the license terms through the Second Life viewer.”

Currently, technological restrictions known as the “permissions system” that can determine how content can be used in-world. This system is limited though, and does not grant any legal permission to use content outside of Second Life. With the arrival of new solutions, there will be content creators who want to sell or transfer content to these new “private grids.” Enhanced and extended licenses such as what is being proposed will most definitely be needed to both protect and assist content creators.

Clear Polices and Practices for Copying Tools

“As we’ve discussed above, the Second Life “permissions system” does not grant any legal permission to use content outside of Second Life. Even content that is “full permissions” may only be used within Second Life absent a specific license agreement from the intellectual property owner(s) authorizing the content’s use outside of Second Life. Thus, a check that the user is the Second Life “creator” of the content helps protect intellectual property because the “creator” is potentially the intellectual property owner of the content, while a user who is merely the Second Life “owner” of the content is not likely to have permission to use the content outside of Second Life.”

This improvement further protects the enhanced licensing changes discussed. This is also clarification that copying tools are against the TOS. This clarification comes after the disgruntled owner of Rezzbles recently announced, in their most unethical move yet, that they intended to sell the code to their version of copybot (it did not check who the creator was before copying the items on a SIM) called, BuilderBot. It’s great to see LL taken a clear stance against this type of copyright theft.

New Content Seller Program

“As our community grows, Second Life needs a content seller program to help the community trade content safely and trust one another. By “content seller program,” we mean a program that sellers may participate in if they meet certain eligibility standards intended to show a level of trustworthiness and quality of content.
At a minimum, participation in the program will require that the selling Resident:

• have identity and payment information on file with Linden Lab;
• be in good standing and not have been suspended for any violation of the Second Life Terms of Service;
• meet a minimum threshold for content transactions; and
• affirm that all necessary intellectual property rights and licenses have been obtained for all content that the Resident has for sale.”

This program is very similar to Linden’s solution provider program. If implemented successfully, I believe this program would provided a new level of transparency and accountable that would deter most clearcut cases of theft.

Improved Communication of Policies about Intellectual Property

“We are committed to clarifying and updating our policies to promote awareness of intellectual property and protect against infringement. We believe that informative and educational policies often help people do the right thing.”

This is something that will most definitely be needed in the future as the lines continue to blur. It only helps with the above policies in protecting content creators and other IP and copyright holders.

I applaud Linden Lab and Cyn for taking these steps and for so clearly stating in writing their intentions and plan of action. I also am glad that they are giving us, the residents and users of Second Life, the chance to provide our suggestions and feedback in the discussion forums. I highly recommend you take the time to view these discussion and state your thoughts on how best to protect and manage intellectual property.

Related Posts:

• The Dangers of Virtual Goods
• Lindens Updates XStreet Guidelines and Bans Unauthorized Sale of Real World Replicas
• Top 5 Highlights of Rod Humble’s SLCC Keynote
• Is camping over in Second Life?
• What Everyone Needs To Know About (Second) Life “On The Cloud”
• Powered by Contextual Related Posts

]]> http://changingworldsbuildingdreams.com/296/feed 1 http://changingworldsbuildingdreams.com/cnbc-segment-on-business-social-media-highlights-linkedin-second-life-and-more http://changingworldsbuildingdreams.com/cnbc-segment-on-business-social-media-highlights-linkedin-second-life-and-more#comments Wed, 29 Jul 2009 15:05:49 +0000 Gianna Borgnine http://changingworldsbuildingdreams.com/?p=266 Reporter Julia Boorstin recently covered a segment on CNBC called “Social Climbing.” The segment discussed social media and it’s importance for business relationships in the future. The report covered networks and platforms such as Twitter, Linkedin, Facebook, and the virtual world of Second Life.

Here is one of those segments:

Boorstin also reported more on SL back in February when she covered virtual conferencing and provided a closer look at IBM’s cost-saving use of Second Life.

Related Posts:

• Congress vs. Jon Stewart vs. Susan Temby vs. Colbert Challenge
• Everything You Need To Know About Second Life Viewer 2.0 (Beta)
• Mesh Imports in Second Life (for Maya Users)
• The Status of Mesh Support in Second Life
• Virtual Machinima for Social Good
• Powered by Contextual Related Posts

]]> http://changingworldsbuildingdreams.com/cnbc-segment-on-business-social-media-highlights-linkedin-second-life-and-more/feed 0